1
Overview, Scope & Privacy Commitment
How we treat your personal data
Welcome to SK AC Repair Services ("we", "our", "us", or "skacrepairservice.in"). We provide professional doorstep air conditioning repair, installation, gas charging, copper pipe fitting, washing machine repair, refrigerator repair, geyser maintenance, and old AC buying across Chandigarh, Mohali, Kharar, Zirakpur, and Panchkula.
This Privacy Policy explains how we collect, handle, store, and safeguard your personal details when you browse our website, call our customer care numbers, message us on WhatsApp, or schedule a doorstep service appointment. We treat your personal data with utmost confidentiality and never sell or rent your information to third-party marketing companies.
Our Privacy Commitment: We only collect the minimal information necessary to deliver prompt, reliable doorstep repairs and transparent customer service. Your data is never sold, traded, or leased.
2
Information We Collect
Minimal details needed for doorstep dispatch
To schedule appointments, dispatch technicians to your home, and deliver warranty records, we collect the following types of information:
| Category |
Information Collected |
Purpose |
| Contact Details |
Full Name, Mobile Phone Number, WhatsApp Number, Email (optional) |
To confirm bookings, share technician arrival updates, and deliver invoices. |
| Service Address |
House/Flat Number, Society/Sector, Landmark, City (e.g. Chandigarh, Mohali) |
To enable our field technician to reach your home or office on schedule. |
| Appliance Details |
Appliance type (Split AC, Window AC, Fridge, Washing Machine, Geyser), brand, and issue description |
To prepare proper tools, equipment, copper pipes, or genuine refrigerant gas beforehand. |
| Technical Data |
Device type, browser, anonymized IP address, and basic usage analytics |
To keep our website fast, secure, and user-friendly across all mobile and desktop devices. |
3
How We Use Customer Information
Legitimate home servicing purposes only
We use the collected information solely for legitimate operational purposes related to home appliance servicing:
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Scheduling & Dispatch: Coordinating your appointment slot and routing our nearby technician to your location.
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Customer Support & Updates: Sending phone or WhatsApp notifications regarding technician arrival, estimated quote, and post-service confirmation.
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Billing & Service Warranty: Maintaining work orders, spare part records, and warranty documentation for completed jobs.
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Safety & Dispute Resolution: Verifying work orders to ensure reliable workmanship, fair pricing, and customer satisfaction.
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Information Sharing & Disclosure
Strictly restricted operational access
We do not share your private information with advertisers or marketing brokers. We only share details in specific, strictly regulated scenarios:
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Authorized Field Technicians: Our dispatched service technician receives your name, phone number, address, and requested service details to perform the job.
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Essential Service Tools: Trusted infrastructure providers such as WhatsApp API, telecommunication networks, and Google Maps to enable phone routing and location navigation.
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Legal Requirements: When mandated by applicable Indian laws, government regulations, or court orders to protect consumer rights and safety.
5
Security & Data Retention
Protecting customer records
We implement appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction.
We retain your contact and service history only for as long as necessary to fulfill the warranty, maintain maintenance logs (such as AC gas charging or copper piping warranty), or comply with tax and legal requirements. When records are no longer required, they are securely purged or anonymized.
6
Cookies & Tracking Technologies
Ensuring smooth site performance
Our website uses standard cookies and browser storage technologies to:
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Ensure site security and remember user preferences (such as mobile menu state).
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Measure website traffic and speed performance to improve page loading on mobile devices.
You can adjust your browser settings at any time to reject or delete cookies. However, essential site operations (like tapping phone or WhatsApp links) will continue to work seamlessly.
7
Your Privacy Rights & Choices
Full transparency for our customers
As a valued customer of SK AC Repair Services, you have the right to:
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Request a copy of the personal details we have recorded for your service history.
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Request corrections or updates to your name, phone number, or service address.
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Request deletion or anonymization of your contact information from our non-statutory records once past services and warranties are settled.
8
Contact & Grievance Desk
Direct support for any privacy inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our grievance desk:
Need Fast Doorstep AC or Appliance Service?
Call or WhatsApp SK AC Repair Services for immediate, honest assistance across Chandigarh & Mohali.